It Manager 1

Professional Summary

Results-driven IT Manager with over 10 years of experience in infrastructure management, systems administration, and enterprise collaboration tools. Adept in leading cross-functional teams to implement and manage SharePoint environments, Windows servers, and modern monitoring stacks including ELK and OpenTelemetry. Proven ability to improve system reliability, reduce downtime, and drive digital transformation through automation and performance insights.

Key Skills

Platforms & Tools: SharePoint (2013/2016/Online), Windows Server (2008–2019), Active Directory, PowerShell
Monitoring & Observability: ELK Stack (Elasticsearch, Logstash, Kibana), OpenTelemetry, Prometheus, Grafana
Infrastructure Management: System Hardening, Patch Management, Backup & Recovery, ITIL Framework
Cloud & Automation: Azure Administration, ARM Templates, Scripting & Automation (PowerShell, Python)
Project & Team Leadership: Agile & Scrum Methodologies, Vendor Coordination, SLA Management

Professional Experience

IT Manager – Infrastructure & Monitoring
ABC Technologies, Hyderabad
Mar 2019 – Present

Led a team of 8 engineers managing enterprise Windows infrastructure and SharePoint platforms for 10,000+ users.
Migrated on-premise SharePoint 2013 to SharePoint Online, improving access speed and reducing licensing costs by 20%.
Deployed ELK stack to centralize and visualize system logs, reducing mean time to resolution (MTTR) by 35%.
Implemented OpenTelemetry for application observability across distributed microservices in Azure and hybrid environments.
Developed PowerShell scripts to automate patching, monitoring alerts, and AD tasks, saving 120+ hours monthly.

Senior Systems Administrator
XYZ Solutions Pvt Ltd, Bengaluru
Jan 2014 – Feb 2019

Managed 100+ Windows servers, including domain controllers, file servers, and SharePoint environments.
Designed and executed backup and disaster recovery plans ensuring 99.99% data availability.
Introduced proactive server health monitoring using custom dashboards in Grafana and Kibana.
Trained and mentored junior admins in SharePoint troubleshooting, PowerShell scripting, and monitoring tools.

Education

Bachelor of Technology in Information Technology
Jawaharlal Nehru Technological University, Hyderabad
Graduated: 2012

Certifications

Microsoft Certified: SharePoint Administrator Associate
Microsoft Certified: Windows Server Hybrid Administrator Associate
Elastic Certified Observability Engineer (Optional)
Azure Fundamentals (AZ-900)

Projects Highlight

ELK Centralized Logging System: Designed a scalable ELK setup for real-time log ingestion from 300+ endpoints.
OpenTelemetry Integration: Integrated OTEL collectors into .NET and Java apps for distributed tracing in hybrid cloud.
SharePoint Workflow Automation: Implemented Nintex workflows reducing manual ticket handling by 40%.