It Manager 2

RAJASEKHAR GUNDALA
📞 +91-XXXXXXXXXX | 📧 rajasekhar@example.com | 🌐 LinkedIn: linkedin.com/in/rajasekhargundala
📍 Hyderabad, India

PROFESSIONAL SUMMARY

Experienced and results-driven IT Manager with over 12 years in systems administration, observability platforms, and enterprise collaboration tools. Proven track record in managing large-scale infrastructure, implementing robust monitoring solutions, and leading cross-functional teams to deliver high-availability systems. Adept in leveraging tools such as OpenTelemetry, ELK Stack, Grafana, and Jaeger to improve system observability and performance.

CORE SKILLS

Monitoring & Observability: OpenTelemetry, ELK Stack, Grafana, Jaeger, ClickHouse
Systems & Infrastructure: Windows Server Administration, Active Directory, PowerShell, DNS/DHCP
Collaboration Tools: SharePoint Online & On-Premises, SharePoint Administration
Cloud & DevOps: Azure Monitor, Azure Log Analytics, Kubernetes (basic), CI/CD pipelines
Project & People Management: Agile methodologies, Cross-functional team leadership, Vendor coordination
Reporting & Visualization: Dashboard creation, Performance tuning, Incident management

PROFESSIONAL EXPERIENCE

IT Infrastructure Manager
ABC Tech Solutions Pvt. Ltd., Hyderabad
Jan 2020 – Present

Spearheaded the implementation of OpenTelemetry for distributed tracing and metrics collection across microservices architecture.
Integrated Grafana and ELK Stack for real-time log analysis, system monitoring, and alerting.
Migrated legacy monitoring tools to ClickHouse and Jaeger, improving trace analysis and reducing MTTD by 40%.
Managed a team of 8 system administrators and monitoring specialists, overseeing incident management and root cause analysis.
Led SharePoint environment upgrade from 2016 to SharePoint Online, enhancing collaboration and reducing downtime by 25%.
Collaborated with development and QA teams to build CI/CD-aligned monitoring dashboards.

Senior Windows Administrator & Monitoring Lead
XYZ Infotech Services, Bengaluru
May 2014 – Dec 2019

Administered over 200 Windows servers, handling patch management, performance tuning, and troubleshooting.
Implemented log aggregation using the ELK stack, leading to a 30% improvement in event correlation and audit traceability.
Designed and deployed SharePoint workflows and customized document libraries to support internal business processes.
Established monitoring baselines and custom alerts using Grafana and Prometheus.
Automated routine tasks using PowerShell, improving response time and efficiency.

Systems Administrator
TechNova Systems Pvt. Ltd., Pune
Jul 2010 – Apr 2014

Maintained enterprise-level Windows environments, ensuring 99.9% uptime.
Provided Tier 2/3 support for SharePoint and Active Directory issues.
Participated in disaster recovery planning and business continuity implementations.

EDUCATION

Bachelor of Technology in Computer Science
JNTU Hyderabad | 2010

CERTIFICATIONS

Microsoft Certified: Azure Administrator Associate
ITIL v4 Foundation
Grafana Observability Fundamentals (Online)
Elastic Certified Observability Engineer (In Progress)

PROJECT HIGHLIGHTS

Enterprise Observability Initiative: Implemented end-to-end observability using OpenTelemetry, ELK, Grafana, and Jaeger; reduced critical outage resolution time by 60%.
SharePoint Modernization: Migrated 100+ sites from on-premises to SharePoint Online with zero data loss.
Windows Server Consolidation: Consolidated server footprint by 30% through virtualization and proactive monitoring.