It Manager 3

RAJASEKHAR GUNDALA
📞 +91-7095247394 | 📧 itsraj@outlook.com | 🌐 LinkedIn: linkedin.com/in/rajasekhar-gundala
Location: Hyderabad, India | Experience: 16+ years

PROFESSIONAL SUMMARY

Seasoned Site Reliability Engineering (SRE) Manager with over 16 years of experience in infrastructure automation, system administration, observability, and team leadership. Expert in building and managing scalable, reliable platforms using modern monitoring and logging stacks including OpenTelemetry, Grafana, ELK, and Jaeger. Proven track record in Windows Administration, SharePoint Management, and driving SRE best practices to improve uptime, reliability, and performance.

CORE SKILLS

Monitoring & Observability: OpenTelemetry, Grafana, ELK (Elasticsearch, Logstash, Kibana), Jaeger, Prometheus, ClickHouse
Platform & System Administration: Windows Server, Active Directory, IIS, SharePoint Administration
DevOps Tools & Automation: PowerShell, Terraform, Jenkins, Git
Cloud & Infrastructure: Azure, AWS (basic), Virtualization (VMware/Hyper-V)
SRE Practices: Incident Management, SLAs/SLOs, Postmortems, Chaos Engineering
Team Leadership: Agile Methodologies, Mentoring, Cross-functional Coordination

PROFESSIONAL EXPERIENCE

SRE Manager
ABC Tech Solutions Pvt. Ltd. – Hyderabad | Jan 2021 – Present

Led a team of 8 SREs to ensure 99.99% uptime across critical business services
Designed and implemented observability solutions using OpenTelemetry, Grafana, and ClickHouse for performance analytics
Migrated legacy monitoring tools to ELK stack and enhanced alerting accuracy by 40%
Integrated Jaeger for distributed tracing across microservices
Developed a self-service dashboard for stakeholders using Grafana
Collaborated with infrastructure and application teams to define SLOs and improve reliability

Senior Windows & SharePoint Administrator
XYZ Corp. – Bengaluru | Jul 2015 – Dec 2020

Managed enterprise-scale SharePoint infrastructure and led upgrades across 3 regions
Automated routine Windows Server tasks using PowerShell, reducing manual workload by 60%
Built internal monitoring dashboards for critical services using Grafana and Logstash
Supported business continuity by maintaining high availability and implementing proactive incident response

Systems Engineer
TechWave Solutions – Hyderabad | Jun 2012 – Jun 2015

Provided L2/L3 support for Windows-based environments
Participated in server patching, log analysis, and system tuning
Handled on-call rotation and escalated incidents within defined SLAs

CERTIFICATIONS

Microsoft Certified: Azure Administrator Associate
Certified Kubernetes Administrator (CKA) (in progress)
ITIL Foundation

EDUCATION

Bachelor of Technology in Information Technology
Jawaharlal Nehru Technological University, Hyderabad | 2012

PROJECT HIGHLIGHTS

Enterprise Observability Platform Implementation

Architected a centralized monitoring system using OpenTelemetry, Grafana, ClickHouse, and Jaeger for 200+ services
Achieved 20% faster incident resolution with real-time dashboards and trace visualizations

Windows & SharePoint Uptime Initiative

Reduced SharePoint downtime by 35% through proactive maintenance and custom monitoring scripts